Refund Policy

Last updated: 15 April 2026

1. Overview

At QResto, we value customer satisfaction. This refund policy explains the refund conditions for our subscription services.

2. Free Trial Period

  • We offer a 7-day free trial for all new accounts
  • No credit card information is required during the trial
  • If you cancel during the trial period, no charges will be made
  • We recommend using the trial period to fully evaluate our service

3. Subscription Cancellation

  • You can cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • You will continue to have access to all features until the cancellation date
  • You can cancel through the dashboard or by contacting our support team

4. Refund Conditions

You may request a refund in the following situations:

  • Technical issues: If you experience unresolved technical issues that prevent you from using our service
  • Incorrect billing: If your account has been incorrectly charged
  • First 14 days: If you are not satisfied within 14 days of your first payment, you can request a full refund

5. Non-Refundable Situations

  • Cancellation requests made after more than half of the subscription period has passed
  • Account suspension due to violation of terms of service
  • Situations arising from user error or misunderstanding
  • Services that have already been used and cannot be reversed

6. Refund Process

  1. Send your refund request to info@qresto.store
  2. Include your account information and reason for refund
  3. Your request will be reviewed within 3-5 business days
  4. Approved refunds are processed within 5-10 business days depending on your payment method

7. Partial Refunds

In some cases, we may offer pro-rata refunds for unused time. This is evaluated on a case-by-case basis.

8. Plan Changes

  • If you downgrade to a lower plan, the difference will be reflected in the next billing period
  • If you upgrade to a higher plan, the difference is charged immediately

9. Contact

For questions about our refund policy, you can contact us at info@qresto.store.